Statements in Debates
Ms. Bisaro.
Mr. Speaker, if we were a business, we would have gone out of business long ago with this sort of performance. The department has been informed of this incident and promised prompt action, but we need to do better for all our customers. I will be asking questions later about improving our general service delivery. Mahsi.
Thank you, Mr. Yakeleya. Minister Lee.
Page 8-39, information item, work performed on behalf of others, continued, $20.26 million. Agreed?
Ms. Bisaro.
Thank you, Ms. Bisaro. Minister Lee.
Thank you, Mr. Speaker. I want to talk today about the woeful delivery of the Seniors Home Heating Subsidy and the need for improvements in our general customer service approach. One of my constituents applied for the heating fuel subsidy and filed his paperwork asking for propane fuel. He was told more information was needed, re-filed the identical information, and was approved. He heard nothing until a delivery truck arrived at his rural home and filled his generator fuel tank with diesel. He called the department, reported the error, and was told he would receive propane this time. The...
Thank you, Ms. Bisaro, and I should have identified you. Minister Lee.
Page 8-37, information item, work performed on behalf of others, continued. Agreed?
Thank you, Minister. I’d ask the Sergeant-at-Arms to escort the witnesses into the House, please.
If the Minister would introduce her witnesses.