It’s no secret that the majority of the issue seems to be focused in on communities outside of Inuvik and outside of Yellowknife. Definitely we are looking at how to close that gap.

Like I indicated, we thought that it was an anomaly that individuals were having issues, but if you look at the numbers, we have a fairly high compliance rate. Most people are not having issues, they are getting their cards on time. We have taken time to ask individuals. There are some in the system that do come forward to MLAs, that indicate that there is a problem. We are trying to address those problems as...

I’m not sure that putting more resources in the Inuvik office, which is responsible for processing the cards, is the answer. Perhaps we could deal with trying to provide them some assistance in the processing of the cards.

The process is that people in Inuvik are dealing with the cards as they come in. They’re processing and sending them to Ontario, they’re being printed, and then they’re being mailed out to the individuals in the Northwest Territories that are to receive health care cards. But if I can commit to the Member that we will contact the Inuvik office and see if the issue is a lack...

I will commit to having the department advise the health centres and the drugstores that individual clients who prove that they have applied could do one of two things. The drugstore or the clinic can do an immediate check to see how far along in the process their card approval is, or also just to prove that they have applied and they will be covered.

Clients who have applied for renewal will continue to get coverage. The fact that they may not have the physical health card in their hand at the time may not be that important. I recognize that individuals want to have that card in case of travel, but for the sake of seeing a physician or getting pharmaceuticals, it shouldn’t be an issue.

Individuals, if they apply and their health card is not there on time, has not arrived by the time their old health care card has expired, we are still going to be able to provide coverage for those individuals.

Thank you, Madam Chair. The department has had discussions with the Deh Cho Health and Social Services and also the Hay River Health and Social Services on a way to open up the health centre. We are looking at providing the health services from the Hay River Health and Social Services in that office and trying to determine what the level of needs would be for clinical needs on the reserve. So whether or not there would be, as you know, we only have one doctor in the Hay River Health and Social Services Authority. So we would be using locums and nurse practitioners to assist in the operation of...

Mahsi cho, Mr. Speaker. I give notice that on Monday, June 3, 2013, I will move that Bill 21, An Act to Amend the Dental Profession Act, be read for the first time. Thank you, Mr. Speaker.

The process of appointing a new board is going to start immediately. We are looking at the governance. In 2011 we had a report done by a consultant. The conclusion was that the system, as it is, is not sustainable. We are working with a Joint Leadership Council that includes all the chairs and all the boards looking at a sustainable government system first. Once we have a good system that we think that we are comfortable with right across the Territories, we are going to put the board in place. We also recognize that we were waiting for the CEO to come in. That has happened, so we can start...

Thank you, Mr. Speaker. I guess aside from having some contact with the MLAs from the Beaufort-Delta, we have not discussed reappointment of a health board with the Aboriginal governments or the other municipal governments in the Beaufort-Delta. We have continued to work with the public administrator in the Beaufort-Delta.

Yes, I think there is a way that we can improve the communication and I will have that discussion with the executive, and they will, in turn, have a discussion with the people that are responsible for making sure that the lines are open when people want to get a hold of information.

The reason that the applications are often returned is an issue of ensuring that people are eligible for health care cards when they apply for it. There is information that is needed on the health care card that guarantees that those individuals are eligible, and we are trying to comply to previous issues where...

Perhaps I wasn’t clear. There are 11,600 until birthdates, until the 16th of May of this month, and at that point we had processed approximately 86 percent of those. But right up until the end of 2013 we will have about 38,000 people right from January too. So another 26,000 and some-odd cards, people whose cards will expire from May until December. Then the rest of the people, the 3,000 or so residents of the NWT, their cards will be expiring in 2014.