Wendy Bisaro

Thanks to the Minister. I appreciate the commitment to look into this. As the Minister for Human Resources and the Minister responsible for the employment of all the people within our public service, I would like to ask him about the issue of time off at Christmas and at New Year’s. It was negotiated quite some years ago. I would like to know from the Minister whether or not there has ever been any evaluation or review of the impact that that closure has had on the service that we provide to our residents. Thank you.

Thank you, Mr. Miltenberger. Mr. Kalgutkar.

Okay. Total department, not previously authorized, $477,000.

Total department, not previously authorized, $28,000.

Thank you, Mr. Speaker. My questions today are addressed to the Minister of Human Resources. I would like to ask him a few questions to follow up on my statement. I talked a lot about public service, and lack of customer service and lack of service to our residents. I would like to ask the Minister initially whether or not we have a definition of customer services, whether his department has a definition of customer service, or are there standards that the department has that we use when we define customer service. Thank you.

Thank you, Mr. McLeod. Mr. Bromley, I’ll put you back on the list. Mr. Dolynny.

General comments are concluded. We will go to detail. We will bypass pages 1 and 2 and go to page 3. Members, we are on page 3, Supplementary Estimates (Operations Expenditures), No. 3, 2011-2012, Legislative Assembly, operations expenditures, Office of the Clerk, not previously authorized, $128,000.

Total department, not previously authorized, $85,000.

Thank you, Mr. Speaker. As Christmas approached a few months ago, I began to see ads in the newspaper advising Northerners about upcoming GNWT office closures, and I was struck by the contradiction in an ad from Education, Culture and Employment which gave notice of a two-week closure of all offices right beside a slogan proclaiming ECE helps you go places. Hopefully, ECE does that, but certainly not for the two weeks at the end of December and the beginning of January each year.

The motto of the strategic plan for the Department of Human Resources is: public service, public focus. I fail to...

Thank you, Mr. Bromley. Mr. Miltenberger.