Thank you, Mr. Speaker. Today, I have questions for the Education, Culture and Employment Minister. Mr. Speaker, does the Department of Education, Culture and Employment have sensitivity training in regards to local workers in our communities? Thank you, Mr. Speaker.
Minister of Education, Culture and Employment.
Thank you, Mr. Speaker. Client service officers undergo quite a bit of training. They participate in statutory training which includes review of the legislation, regulations, policies, code of ethics for income security employees, code of conduct, and service management. They are also trained in certified service professional, mental health, first aid, motivational interviewing, verbal judo, non-violent crisis intervention, and, starting in May 2020, all CSOs and managers will be training in trauma-informed practices. Thank you, Mr. Speaker.
As part of ECE service-level commitments, the department's website says they conduct periodic customer satisfaction surveys to ensure services for the community such as fuel, rent, wood for our elders. When was the last time these surveys were done on the needs for each community?
I don't have those numbers on hand, but that's a good question, so I will find out, and I will get back to the Member.
Thank you, Minister, for that response. I have a lot of people on income support in my riding. I think a survey would be really needed. We are privileged to have that income assistance because people go through tough times in our small communities right now. Will the Minister commit to having a client satisfaction survey in my riding of Nunakput and maybe the whole territory or northern communities?
I will speak with the department, and I will find out how they go about doing these surveys. This is relatively new, the service standards. It's an exciting initiative to post in a government office that: this is what you can expect; we are going to treat you this way, and, if not, then, there is recourse for it.
If the Member has issues with income assistance, if there are service issues, I am always happy to hear them. I have gone to the Member's office, and we have put constituents of his on the phone, and I've heard directly from them. I am happy to do that. If there are enough concerns, clearly there is probably something I have to look into. I commit to doing that with the Member. Thank you, Mr. Speaker.
Thank you, Minister. Oral questions. Member for Yellowknife North.
