My question today is directed towards the Minister Responsible for Transportation.
The other day I talked about customer service and whatnot, and brought up an issue about driver’s licences and how they’re not accepted as ID, even though they are official ID when people want to get additional pieces of ID.
New examples have come to me since I made that statement. In one situation, a lady wanted to change her driver’s licence because she got married. She brought in a certified legal copy of her marriage certificate and was told it was not acceptable, that she needed to have her original marriage certificate. So off she went home. She got her official copy, brought it back, put it on the table. They took a photocopy, handed it back and said, “Thank you very much.” That photocopy is not worth the paper it’s printed on. The certified copy was far more legal and acceptable.
I’d like to ask the Minister Responsible for Transportation to commit to looking at their policies and procedures to ensure they aren’t creating redundancies, they aren’t creating extra barriers for people, and they’re streamlined and efficient, thereby saving money and whatnot.
Mr. Speaker, the issue the Member has raised, I will be looking into it. I will be asking the department.
I know there is lots of work that has been done by the department in terms of this issue here. I will ask the department to review its policies to look at the specific issue that Mr. Abernethy is bringing up here today. I will make a commitment that I would follow up with it as soon as possible and see where we can provide better service to our people in the North.
