Thank you, Mr. Speaker. Today, Mr. Speaker, my Member’s statement is on the Power Corporation’s procedure for dealing with damage done to people’s appliances over the power fluctuations that we’ve been having. Mr. Speaker, how many of these claims have been received each year from our Nunakput communities that are paid out from the Inuvik office? Thank you.
Thank you, Mr. Jacobson. The honourable Minister responsible for the NWT Power Corporation, Mr. Roland.
Thank you, Mr. Speaker. The Power Corporation does have a policy in place on dealing with customers who have had problems within their homes and can file a claim. I don’t have the level of detail with me that I could respond to the Member but I will get that for the Member. Thank you.
Mr. Speaker, what’s being done to ensure that the troubleshooting with the electrical systems can be done in our communities instead of waiting for technicians to fly into the communities? Thank you.
With the new CEO, Mr. Axford, in house now in the Northwest Territories, he’s been looking at the operations of the Power Corporation, their structure, how they deal with our customer issues and our response times, so I expect that in the near future I would sit down at the next board meeting with the CEO and the new chairman and the board to go over some of the work they’ve done and see what flows from that. Thank you.
Mr. Speaker, will the Minister ensure that my constituent complaints be looked into by the Power Corporation and be dealt with as soon as possible? They have been ongoing. Thank you.
Those that have made application, I will ask on the results. The first thing, as I had committed to earlier, was the total number of complaints or applications that were sent in, what were the responses to those applications and if there are any outstanding issues. I will get that information back to the Member. Thank you.
Thank you, Mr. Roland. Your final supplementary, Mr. Jacobson.
Thank you, Mr. Speaker. What will the Power Corporation do to improve the communication with the customers in the small communities so that their complaints will be resolved sooner rather than later? Thank you.
Thank you, Mr. Jacobson. Mr. Roland.
Thank you, Mr. Speaker. I must say that in initially meeting with the new CEO for the Power Corporation it was refreshing. His experience in that sector of the business and dealing with many customers is, I think, a breath of fresh air, as I see it, in reaching out to our customers in the Northwest Territories. Again, I’ve had discussions with both the chair and the new CEO to discuss the issues around customer relations, and we’ll follow up on that, as well, to ensure that we work on improving that relationship. Thank you.
Thank you, Mr. Roland. The honourable Member for Yellowknife Centre, Mr. Hawkins.
