Thank you, Mr. Speaker. I have questions for the Minister of Health and Social Services. People are still calling the phone numbers provided and reaching grave disappointment. They're also even going down to the medical centre to book appointments, but they're told well, call -- call back.
So, Mr. Speaker, my question for the Minister, really, is focusing around accessibility to doctors. What is stopping the department from creating an online doctor booking appointment platform that all Northerners can access in a timely way? Thank you.
Thank you, Member from Yellowknife Centre. Minister of Health and Social Services.
Thank you, Mr. Speaker. And thank you to the Member for that question because that's the same question that I'd asked the department as to why could we do things during COVID and we can't do them now, and it's privacy, and there were exceptions made during the public health emergency that allowed for certain things that wouldn't meet the standards of our privacy. And so we are looking into those options right now as to what tool could be used. Thank you, Mr. Speaker.
Thank you, Mr. Speaker. First of all, you can book at least one clinic here in Yellowknife. I looked up in Vancouver -- I said, Vancouver online booking medical appointments, and all of a sudden my Google was flooded with options, Mr. Speaker. So maybe the Minister can explain to the House, but not just to the House, to Northerners, what is the obstruction specifically that's stopping the government from making the system more user friendly for the end user which are the citizens, Mr. Speaker. Thank you.
Thank you, Mr. Speaker. Mr. Speaker, as part of this, the whole review of the EMR and accessing services and being able to book appointments, I think all of those are -- we're trying to tie those in all together through this review. And I understand that there might be pieces that we will be able to do sooner than later. You know, the patient portals that people have requested, you know, that's something that we want to be able to use and, you know, so I think that's one of the biggest parts of our whole system, is that it's very piecemealed together, and I acknowledge that, and that's the work that the department is doing right now. Thank you.
Mr. Speaker, I think people would have a difficult time understanding why this is okay in the context of privacy and security during COVID when we couldn't bridge to non-COVID times. So, Mr. Speaker, would the Minister endeavour to see if we could change that -- whatever the obstructing policy is, and I'd like to hear what it is, why it was okay during COVID but not okay today. Thank you.
Thank you, Mr. Speaker. Mr. Speaker, what I will do is I will get the information so that I'm not saying the wrong thing on the floor and get back to the Members with an answer to that question. Thank you, Mr. Speaker.
Minister of Health and Social Services. Final supplementary. Member from Yellowknife Centre.
Thank you, Mr. Speaker. Upon that perfect answer I'm anticipating, is the Minister prepared to bring forward some type of initiative to address this problem? Because Northerners are tired of calling phone numbers and no one answers, and then when it does leave a message, no one phones them back, and they have to drive there to get appointments. Can you imagine how difficult it is for someone in the communities? So is the Minister willing to bring a timely initiative once we get an answer on this perplexing question why we can't do things when we really should be able to. Thank you.
Thank you, Mr. Speaker. And thank you to the Member. I just recently had an update that there is some work around that's going on with the phone system. As I mentioned in this House many times, is the phone system that's in Stanton doesn't allow for what people would normally get to call and be put in queue for the next, it rings, and then you have to wait for someone to answer and then leave a message if it's -- someone's on the phone. There is no other option. So what they're working on right now is a workaround and as soon as I have more details, that workaround is going to work in our phone system, I will advise the Members. This is something that is computer technology, again, that's going on in our system and so, like I said, I'll let the Members know as soon as I have the details.
Thank you, Minister of Health and Social Services. Oral questions. Member from Monfwi.
