Debates of June 6, 2013 (day 32)
COMMITTEE MOTION 69-17(4): CLIENT SERVICE OFFICER CASELOADS, CARRIED
Thank you, Mr. Chair. I move that this committee recommends that the Department of Education, Culture and Employment set a standard for monthly client service officer caseloads, review staffing levels and rebalance workloads as needed. A backup system should be in place to provide additional experienced staff support where there is a temporary overload. Thank you, Mr. Chair.
Thank you, Mr. Moses. The motion is in order. To the motion. Mr. Moses.
Mr. Chair, it has been a long day. We did read it in the 21 page report earlier. Being new to the government, I do feel that there are a lot of areas that needed to be fixed. We wouldn’t have had to read a 21 page report with 21 recommendations into this House if the Department of Education, Culture and Employment were on top of things. I would have rather read it in a five page report or no report at all that said everything was good. We had a lot of unsatisfactory areas that deal with a lot of people that have come to my office and we actually had people in the gallery who had to express interest on this. With the low literacy rates that we already have in the Northwest Territories that contribute to our poverty, there is no way we could have deemed that report read, hoping that somebody is going to read this report to some of our clientele. That is ridiculous.
I will make one general comment here today on all the motions. They do need to be addressed. People are still living in poverty. We are burning out our workers, our CSOs, and the decision of committee this morning was to read it because we felt that we as a committee had to be accountable, transparent, had to let residents of the NWT hear what was in the report so that they can keep us accountable as well.
The committee has worked hard on this. Staff has worked hard on this. Just moving forward, I just needed to make the general comment on all of our areas. The report itself has a lot of really good information in there. This is something that we do owe to the residents of the Northwest Territories. Thank you, Mr. Chair.
Thank you, Mr. Moses. To the motion.
Question.
Question is being called.
---Carried
Mr. Yakeleya.