Mr. Chair, I move that this committee recommends that the Department of Education, Culture and Employment formalize current and future competency-based training programs for client service officers and student case officers, and should identify and provide core training so officers can attain and maintain the competencies their jobs require. The department should also ensure that staff members receive regular training updates, to ensure that they fully understand Income Security Program requirements. Thank you, Mr. Chair.
Thank you, Mr. Nadli. The motion is in order. To the motion. Mr. Bromley.
Thank you, Mr. Chairman. I know this is one of the really important, they are all important, but this one was key in terms of delivering a good quality service to our public that the Auditor General spoke to. I really very much appreciate all the work of this committee on all of these recommendations coming forward, a really good piece of work here.
The thing I hear most frequently from clients and from non-government organizations that often support and assist them in gaining access to government services is the lack of dignity. It is very unusual to find anybody who chooses to be in these unfortunate situations and have to go looking for assistance. When they do, they are very vulnerable people. That can make a huge difference in their lives in so many other ways. Several of these motions have dealt with this, making the office welcoming as well as safe and so on. I just want to bring that up.
I know that the Minister is well aware of this and working on this as we speak, but it has been brought forward very clearly here by committee and I support this. Mahsi.
To the motion.
Question.
Question has been called.
---Carried
Ms. Bisaro.
